Gizlilik Politikası
Son güncelleme: 18 Mart 2026 · Sürüm 1.1
Hey, Rick here. Privacy policies are usually boring walls of legal text. I'll keep this as human as possible. The short version: your data is yours. We only collect what we need to make Dutch Fluency work for you, and we never sell it. Zo simpel is het.
Biz kimiz
Dutch Fluency is a language learning platform created by Rick (that's me) based in Bangkok, Thailand. We provide podcasts, interactive apps, coaching, and reading materials for people learning Dutch. Our website is dutchfluency.com and our dashboard lives at dashboard.dutchfluency.com.
Neleri topluyoruz
Hesap bilgileri
Uygulamalara, transkriptlere, e-posta eğitimine veya değerlendirmeye kaydolduğunda adın ve e-posta adresin. Hepsi bu. Telefon numarası yok, adres yok, ayakkabı numarası yok.
Ödeme bilgileri
Handled entirely by Stripe. We never see or store your card details. Stripe is PCI-DSS compliant (fancy way of saying: they take security seriously).
Kullanım verileri
İlerlemeni (XP, seriler, tamamlanan alıştırmalar) takip ediyoruz ki ne kadar yol kat ettiğini görebilesin. Hangi sayfaların faydalı olduğunu anlamak için Google Analytics ve Microsoft Clarity üzerinden temel analizler (sayfa görüntülemeleri, tıklamalar) da kullanıyoruz.
Günlük kayıtları (Dagboek)
Dagboek'u kullanırsan kayıtların, daha sonra gözden geçirebilmen için saklanır. Onlar senin. Bunları okumuyor, paylaşmıyor ve hizmeti sana sunmak dışında hiçbir amaçla kullanmıyoruz.
Cookies
Dil tercihini hatırlamak için bir çerez kullanıyoruz (df-locale) and essential session cookies. No tracking cookies, no ad cookies, no creepy follow-you-around-the-internet cookies.
Ses kayıtları
If you use pronunciation practice (Fluency Tulip, speaking challenges), we record your audio. This is sent to OpenAI Whisper for transcription and Claude AI (Anthropic) for feedback. Voice data may be considered biometric data under GDPR Article 9 — we only process it with your explicit consent, which you can withdraw anytime.
Yapay zekâ ile işlenen içerik
Your writing (Dagboek entries, challenge submissions) and conversations with our AI tutor are processed by Claude AI (Anthropic) to give you personalized feedback. Your "Jouw Podcast" intake data is used to generate custom episodes. We send only the minimum data needed — never your email, password, or payment info.
Verilerini nasıl kullanıyoruz
- 1. To provide the service (apps, podcasts, transcripts, coaching)
- 2. To send you things you signed up for (email training, assessment results)
- 3. To improve Dutch Fluency (understanding which apps people actually use)
- 4. To process payments (via Stripe)
We never sell your data. We never share it with advertisers. We never use it to train AI models. Full stop.
Üçüncü taraf hizmetler
Dutch Fluency'yi çalıştırmak için bu güvenilir hizmetleri kullanıyoruz:
- Anthropic (Claude AI) — writing feedback, speaking analysis, AI conversations (USA)
- OpenAI (Whisper) — speech-to-text transcription for voice exercises (USA)
- ElevenLabs — text-to-speech audio generation for podcasts and lessons (USA)
- Stripe — payment processing (USA/EU)
- Supabase — database and authentication (EU — Frankfurt)
- Hetzner — website hosting
- Microsoft Clarity — session recordings and heatmaps
- Heroku (Salesforce) — dashboard application hosting (EU)
- Resend — transactional emails
- BunnyCDN — audio and media delivery
- Cloudflare — CDN, security, and bot protection
Some of these are US-based. Data transfers are protected by Standard Contractual Clauses (SCCs) as required by GDPR. Each service has their own privacy policy and we chose them because they take data protection seriously.
Hukuki dayanak (GDPR)
Hukukçular için - verilerini neden işlediğimiz şöyle:
- Sözleşme (Md. 6(1)(b)) — providing the learning platform, processing payments
- Rıza (Md. 6(1)(a)) — AI-powered feedback, personalized content, email notifications
- Açık rıza (Md. 9(2)(a)) — voice recording processing (biometric data)
- Meşru Menfaat (Md. 6(1)(f)) — account security, fraud prevention, service improvement
Hakların
GDPR kapsamında her zaman şunları yapabilirsin:
- ● Access your data (Art. 15) — download it from your dashboard Settings, or ask us
- ● Correct your data (Art. 16) — wrong email? Name change? Just tell us
- ● Delete your data (Art. 17) — delete your account in Settings, or email us. We'll wipe everything within 30 days
- ● Export your data (Art. 20) — download a JSON export from your dashboard Settings
- ● Onayını geri çekmek (Art. 7(3)) — revoke voice recording or AI processing consent anytime in Settings
- ● Aboneliği iptal etmek from emails — every email has an unsubscribe link
We respond to all data requests within 30 days. You can also lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) at autoriteitpersoonsgegevens.nl.
Veri güvenliği
Güvenliği ciddiye alıyoruz:
- Tüm bağlantılar HTTPS (TLS) ile şifrelenir
- Parolalar bcrypt ile karma hale getirilir (12 salt turu)
- Hassas içerikler (günlükler, sohbetler, sesli transkripsiyonlar) AES-256-GCM ile depolanırken şifrelenir
- Tüm dahili sistemlerde rol tabanlı erişim kontrolü
- Kötüye kullanıma karşı istek sınırlama ve CAPTCHA koruması
- Her kod değişikliğinde otomatik güvenlik taraması
- Kişisel veriler uygulama günlüklerinden otomatik olarak silinir
Veri saklama
We keep your data as long as you have an account. If you cancel your subscription, your account and data remain so you can come back anytime. If you want everything deleted, email us and we'll wipe it within 30 days.
Children
Dutch Fluency is designed for adults learning Dutch. We don't knowingly collect data from anyone under 16. If you're a parent and think your child signed up, reach out and we'll remove their data.
Changes
If we update this policy, we'll post the changes here. No sneaky edits. For major changes, we'll send an email.
Soruların mı var?
Privacy stuff can feel abstract. If you have any questions about your data, just email me directly at [email protected]. I'll reply personally. Geen probleem.