Informativa sulla privacy
Ultimo aggiornamento: 18 marzo 2026 · Versione 1.1
Hey, Rick here. Privacy policies are usually boring walls of legal text. I'll keep this as human as possible. The short version: your data is yours. We only collect what we need to make Dutch Fluency work for you, and we never sell it. Zo simpel is het.
Chi siamo
Dutch Fluency is a language learning platform created by Rick (that's me) based in Bangkok, Thailand. We provide podcasts, interactive apps, coaching, and reading materials for people learning Dutch. Our website is dutchfluency.com and our dashboard lives at dashboard.dutchfluency.com.
Cosa raccogliamo
Informazioni sull'account
Il tuo nome e la tua email quando ti iscrivi alle app, alle trascrizioni, all'email training o alla valutazione. Tutto qui. Niente numero di telefono, niente indirizzo, niente numero di scarpe.
Informazioni di pagamento
Handled entirely by Stripe. We never see or store your card details. Stripe is PCI-DSS compliant (fancy way of saying: they take security seriously).
Dati di utilizzo
Monitoriamo i tuoi progressi (XP, serie, esercizi completati) così puoi vedere quanto sei arrivato lontano. Usiamo anche analisi di base (visualizzazioni di pagina, clic) tramite Google Analytics e Microsoft Clarity per capire quali pagine sono utili.
Voci del diario (Dagboek)
Se usi il Dagboek, le tue voci vengono salvate così puoi rileggerle in seguito. Sono tue. Non le leggiamo, non le condividiamo e non le usiamo per altro oltre a fornirti il servizio.
Cookies
Usiamo un cookie per la preferenza della lingua (df-locale) and essential session cookies, plus our own first-party cookies that remember how you first found us and which ad you clicked, if any (df_ft, df_lc, df_anon), so we know which pages help people. We also count page visits ourselves, on our own server and never shared, whatever you choose in the cookie banner. If you visit from the EU, the EEA, the UK or Switzerland, Google Analytics, Microsoft Clarity and ad measurement cookies are only set when you choose "Accept all" in the cookie banner. Elsewhere they are on by default. With "Necessary only" those tools run without cookies. Wherever you are, you can change your choice anytime under "Cookie settings" at the bottom of every page.
Registrazioni vocali
If you use pronunciation practice (Fluency Tulip, speaking challenges), we record your audio. This is sent to OpenAI Whisper for transcription and Claude AI (Anthropic) for feedback. Voice data may be considered biometric data under GDPR Article 9 — we only process it with your explicit consent, which you can withdraw anytime.
Contenuti elaborati dall'IA
Your writing (Dagboek entries, challenge submissions) and conversations with our AI tutor are processed by Claude AI (Anthropic) to give you personalized feedback. Your "Jouw Podcast" intake data is used to generate custom episodes. We send only the minimum data needed — never your email, password, or payment info.
Come usiamo i tuoi dati
- 1. To provide the service (apps, podcasts, transcripts, coaching)
- 2. To send you things you signed up for (email training, assessment results)
- 3. To improve Dutch Fluency (understanding which apps people actually use)
- 4. To process payments (via Stripe)
We never sell your data. We never share it with advertisers. We never use it to train AI models. Full stop.
Servizi di terze parti
Usiamo questi servizi affidabili per far funzionare Dutch Fluency:
- Anthropic (Claude AI) — writing feedback, speaking analysis, AI conversations (USA)
- OpenAI (Whisper) — speech-to-text transcription for voice exercises (USA)
- ElevenLabs — text-to-speech audio generation for podcasts and lessons (USA)
- Stripe — payment processing (USA/EU)
- Supabase — database and authentication (EU — Frankfurt)
- Hetzner — website hosting
- Microsoft Clarity — session recordings and heatmaps
- Heroku (Salesforce) — dashboard application hosting (EU)
- Resend — transactional emails
- BunnyCDN — audio and media delivery
- Cloudflare — CDN, security, and bot protection
Some of these are US-based. Data transfers are protected by Standard Contractual Clauses (SCCs) as required by GDPR. Each service has their own privacy policy and we chose them because they take data protection seriously.
Base giuridica (GDPR)
Per gli addetti ai lavori: ecco perché trattiamo i tuoi dati:
- Contratto (Art. 6(1)(b)) — providing the learning platform, processing payments
- Consenso (Art. 6(1)(a)) — AI-powered feedback, personalized content, email notifications
- Consenso esplicito (Art. 9(2)(a)) — voice recording processing (biometric data)
- Interesse legittimo (Art. 6(1)(f)) — account security, fraud prevention, service improvement
I tuoi diritti
Ai sensi del GDPR, puoi sempre:
- ● Access your data (Art. 15) — download it from your dashboard Settings, or ask us
- ● Correct your data (Art. 16) — wrong email? Name change? Just tell us
- ● Delete your data (Art. 17) — delete your account in Settings, or email us. We'll wipe everything within 30 days
- ● Export your data (Art. 20) — download a JSON export from your dashboard Settings
- ● Revocare il consenso (Art. 7(3)) — revoke voice recording or AI processing consent anytime in Settings
- ● Annullare l'iscrizione from emails — every email has an unsubscribe link
We respond to all data requests within 30 days. You can also lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) at autoriteitpersoonsgegevens.nl.
Sicurezza dei dati
Prendiamo la sicurezza sul serio:
- Tutte le connessioni crittografate con HTTPS (TLS)
- Password con hash bcrypt (12 round di salt)
- Contenuti sensibili (diari, conversazioni, trascrizioni vocali) crittografati a riposo con AES-256-GCM
- Controllo degli accessi basato sui ruoli per tutti i sistemi interni
- Limitazione della frequenza e protezione CAPTCHA contro gli abusi
- Scansione di sicurezza automatizzata a ogni modifica del codice
- Dati personali oscurati automaticamente dai log delle applicazioni
Conservazione dei dati
We keep your data as long as you have an account. If you cancel your subscription, your account and data remain so you can come back anytime. If you want everything deleted, email us and we'll wipe it within 30 days.
Children
Dutch Fluency is designed for adults learning Dutch. We don't knowingly collect data from anyone under 16. If you're a parent and think your child signed up, reach out and we'll remove their data.
Changes
If we update this policy, we'll post the changes here. No sneaky edits. For major changes, we'll send an email.
Domande?
Privacy stuff can feel abstract. If you have any questions about your data, just email me directly at [email protected]. I'll reply personally. Geen probleem.