Termini di servizio
Ultimo aggiornamento: 2 ottobre 2026
Welcome to Dutch Fluency. By using our website, apps, podcasts, or services, you agree to these terms. I've written them in plain language because legal jargon helps nobody. Laten we beginnen.
1. What Dutch Fluency is
Dutch Fluency is a language learning platform offering podcasts, interactive apps (Dagboek, Fluency Tulip, Fluency Skills, DFL Methode, Fluency Email), coaching, bootcamps, and personalized podcasts. Some features are free, others require a paid subscription.
2. Accounts
- Ti serve un account per accedere alle app a pagamento e monitorare i tuoi progressi
- Sei responsabile di mantenere al sicuro i tuoi dati di accesso
- Un account per persona (nessuna condivisione degli abbonamenti)
- Devi avere almeno 16 anni per creare un account
3. Subscriptions & payments
Pro e la sua settimana gratuita
Pro inizia con una prova gratuita: 7 giorni con il piano annuale, 3 giorni con il piano mensile. Addebitiamo la carta alla fine della prova, poi ogni anno (o ogni mese con il piano mensile) finché non disdici. Disdici almeno 24 ore prima della fine della prova e non paghi nulla. La prova gratuita è una sola per persona. Chi è su Weekly o ha un pass mantiene il proprio piano fino alla scadenza.
What Pro includes, and its limits
- Talking with Rick: 20 minutes a week, counted from Monday. Unused minutes do not carry over. A top-up adds 60 minutes for €9, can be bought once your trial has ended, is used after the week's minutes and never expires.
- Chatting with Rick: no daily limit, within fair use.
- Jouw Podcast: one new episode a week, at most 4 a calendar month. Daily episodes, with the episode video, are a separate add-on for €9 a month that you can cancel anytime.
- Mock exams: unlimited, within fair use. Your account is for you alone, and above 200 exams in one calendar month we may pause new exams until the next month. An exam pack adds 10 exams for €5, is one payment and never expires.
- Pro Family: €249 a year for up to 6 people, you and the people you invite. They have Pro while your Family plan runs. The talking minutes stay with you.
Billing
Gli abbonamenti vengono addebitati tramite Stripe. I prezzi sono in euro (EUR).
Annullamento
Puoi annullare il piano Settimanale o un abbonamento in qualsiasi momento dalla tua dashboard. Mantieni l'accesso fino alla fine del periodo che hai pagato. Nessuna penale di annullamento. I pass non si rinnovano mai, quindi non c'è nulla da annullare.
Refunds
I pagamenti non vengono rimborsati, nemmeno per settimane non utilizzate o parte di un periodo. Diritto di recesso UE: come consumatore nell'UE hai normalmente 14 giorni per recedere da un acquisto online. Ottieni l'accesso completo ai nostri contenuti digitali subito dopo il pagamento e lo accetti al momento del checkout, quindi il diritto di recesso termina quando inizia il tuo accesso. Se qualcosa è andato storto da parte nostra, scrivi a Rick e risolveremo la questione.
Sessioni di coaching
I pacchetti di coaching (5, 10 o 20 sessioni) sono acquisti una tantum. Le sessioni non scadono. Riprogramma almeno 24 ore prima.
4. Your content
Anything you create using our apps — diary entries, pronunciation recordings, exercise answers — belongs to you. We store it to provide the service but we don't own it, don't share it, and don't use it for marketing.
For Jouw Podcast and Dagboek Podcast subscribers on "Open" plans: your podcast episodes are published on public podcast platforms. By choosing an Open plan, you agree to this. If you want privacy, choose a Privé plan instead.
5. Our content
All Dutch Fluency content — podcasts, exercises, reading materials, stories, apps, blog posts, brand assets — is owned by Dutch Fluency. You can use it for personal learning but you can't redistribute, resell, or repurpose it commercially without permission.
6. Acceptable use
Per favore, non:
- × Share your account with others
- × Scrape, copy, or redistribute our content
- × Use our apps for anything other than learning Dutch
- × Attempt to hack, overload, or disrupt our services
- × Submit offensive or illegal content through our apps
Basically: use Dutch Fluency to learn Dutch. That's what it's for. Logisch, toch?
7. Availability
We do our best to keep everything running smoothly, but we can't guarantee 100% uptime. Things break sometimes. When they do, we fix them as fast as we can. We're a small team that cares, not a faceless corporation.
8. Limitation of liability
Dutch Fluency is a language learning platform, not a certified educational institution. We can't guarantee specific exam results, fluency levels, or career outcomes. What we can promise is that we put genuine effort into making the best apps possible.
To the maximum extent permitted by law, Dutch Fluency's liability is limited to the amount you've paid us in the 12 months preceding any claim.
9. Changes to these terms
We may update these terms occasionally. If we make significant changes, we'll notify you by email. Continuing to use Dutch Fluency after changes means you accept the new terms.
10. Governing law
These terms are governed by Dutch law (how fitting). Any disputes will be resolved in the courts of the Netherlands.
Domande?
If anything in these terms is unclear, just reach out at [email protected]. I'd rather explain something than have you confused. Stap voor stap.