Termos de Serviço
Última atualização: 2 de outubro de 2026
Welcome to Dutch Fluency. By using our website, apps, podcasts, or services, you agree to these terms. I've written them in plain language because legal jargon helps nobody. Laten we beginnen.
1. What Dutch Fluency is
Dutch Fluency is a language learning platform offering podcasts, interactive apps (Dagboek, Fluency Tulip, Fluency Skills, DFL Methode, Fluency Email), coaching, bootcamps, and personalized podcasts. Some features are free, others require a paid subscription.
2. Accounts
- Você precisa de uma conta para acessar apps pagos e acompanhar seu progresso
- Você é responsável por manter seus dados de login seguros
- Uma conta por pessoa (sem compartilhar assinaturas)
- Você precisa ter pelo menos 16 anos para criar uma conta
3. Subscriptions & payments
O Pro e a sua semana grátis
O Pro começa com um teste grátis: 7 dias no plano anual, 3 dias no plano mensal. Cobramos seu cartão quando o teste termina, depois todo ano (ou todo mês no plano mensal) até você cancelar. Cancele pelo menos 24 horas antes do fim do teste e você não paga nada. O teste grátis é uma vez por pessoa. Membros no Semanal ou com um passe mantêm o plano até ele terminar.
What Pro includes, and its limits
- Talking with Rick: 20 minutes a week, counted from Monday. Unused minutes do not carry over. A top-up adds 60 minutes for €9, can be bought once your trial has ended, is used after the week's minutes and never expires.
- Chatting with Rick: no daily limit, within fair use.
- Jouw Podcast: one new episode a week, at most 4 a calendar month. Daily episodes, with the episode video, are a separate add-on for €9 a month that you can cancel anytime.
- Mock exams: unlimited, within fair use. Your account is for you alone, and above 200 exams in one calendar month we may pause new exams until the next month. An exam pack adds 10 exams for €5, is one payment and never expires.
- Pro Family: €249 a year for up to 6 people, you and the people you invite. They have Pro while your Family plan runs. The talking minutes stay with you.
Billing
As assinaturas são cobradas via Stripe. Os preços são em euros (EUR).
Cancelamento
Cancele o Semanal ou uma assinatura a qualquer momento pelo seu painel. Você mantém o acesso até o fim do período que pagou. Sem taxas de cancelamento. Os passes nunca renovam, então não há nada para cancelar.
Refunds
Os pagamentos não são reembolsados, nem por semanas não usadas ou parte de um período. Direito de arrependimento na UE: como consumidor na UE, você normalmente tem 14 dias para desistir de uma compra online. Você recebe acesso total ao nosso conteúdo digital logo após o pagamento e concorda com isso no checkout, então o direito de arrependimento termina quando seu acesso começa. Se algo deu errado do nosso lado, envie um e-mail para Rick e vamos resolver.
Sessões de coaching
Os pacotes de coaching (5, 10 ou 20 sessões) são compras únicas. As sessões não expiram. Reagende com pelo menos 24 horas de antecedência.
4. Your content
Anything you create using our apps — diary entries, pronunciation recordings, exercise answers — belongs to you. We store it to provide the service but we don't own it, don't share it, and don't use it for marketing.
For Jouw Podcast and Dagboek Podcast subscribers on "Open" plans: your podcast episodes are published on public podcast platforms. By choosing an Open plan, you agree to this. If you want privacy, choose a Privé plan instead.
5. Our content
All Dutch Fluency content — podcasts, exercises, reading materials, stories, apps, blog posts, brand assets — is owned by Dutch Fluency. You can use it for personal learning but you can't redistribute, resell, or repurpose it commercially without permission.
6. Acceptable use
Por favor, não:
- × Share your account with others
- × Scrape, copy, or redistribute our content
- × Use our apps for anything other than learning Dutch
- × Attempt to hack, overload, or disrupt our services
- × Submit offensive or illegal content through our apps
Basically: use Dutch Fluency to learn Dutch. That's what it's for. Logisch, toch?
7. Availability
We do our best to keep everything running smoothly, but we can't guarantee 100% uptime. Things break sometimes. When they do, we fix them as fast as we can. We're a small team that cares, not a faceless corporation.
8. Limitation of liability
Dutch Fluency is a language learning platform, not a certified educational institution. We can't guarantee specific exam results, fluency levels, or career outcomes. What we can promise is that we put genuine effort into making the best apps possible.
To the maximum extent permitted by law, Dutch Fluency's liability is limited to the amount you've paid us in the 12 months preceding any claim.
9. Changes to these terms
We may update these terms occasionally. If we make significant changes, we'll notify you by email. Continuing to use Dutch Fluency after changes means you accept the new terms.
10. Governing law
These terms are governed by Dutch law (how fitting). Any disputes will be resolved in the courts of the Netherlands.
Dúvidas?
If anything in these terms is unclear, just reach out at [email protected]. I'd rather explain something than have you confused. Stap voor stap.