Conditions d'utilisation
Dernière mise à jour : 2 octobre 2026
Welcome to Dutch Fluency. By using our website, apps, podcasts, or services, you agree to these terms. I've written them in plain language because legal jargon helps nobody. Laten we beginnen.
1. What Dutch Fluency is
Dutch Fluency is a language learning platform offering podcasts, interactive apps (Dagboek, Fluency Tulip, Fluency Skills, DFL Methode, Fluency Email), coaching, bootcamps, and personalized podcasts. Some features are free, others require a paid subscription.
2. Accounts
- Tu as besoin d'un compte pour accéder aux applis payantes et suivre tes progrès
- Tu es responsable de la sécurité de tes identifiants
- Un compte par personne (pas de partage d'abonnement)
- Tu dois avoir au moins 16 ans pour créer un compte
3. Subscriptions & payments
Pro et sa semaine gratuite
Pro commence par un essai gratuit : 7 jours sur le plan annuel, 3 jours sur le plan mensuel. Nous débitons ta carte à la fin de l'essai, puis chaque année (ou chaque mois sur le plan mensuel) jusqu'à ce que tu annules. Annule au moins 24 heures avant la fin de l'essai et tu ne paies rien. L'essai gratuit est unique par personne. Les membres sur Weekly ou avec un pass gardent leur plan jusqu'à sa fin.
What Pro includes, and its limits
- Talking with Rick: 20 minutes a week, counted from Monday. Unused minutes do not carry over. A top-up adds 60 minutes for €9, can be bought once your trial has ended, is used after the week's minutes and never expires.
- Chatting with Rick: no daily limit, within fair use.
- Jouw Podcast: one new episode a week, at most 4 a calendar month. Daily episodes, with the episode video, are a separate add-on for €9 a month that you can cancel anytime.
- Mock exams: unlimited, within fair use. Your account is for you alone, and above 200 exams in one calendar month we may pause new exams until the next month. An exam pack adds 10 exams for €5, is one payment and never expires.
- Pro Family: €249 a year for up to 6 people, you and the people you invite. They have Pro while your Family plan runs. The talking minutes stay with you.
Billing
Les abonnements sont facturés via Stripe. Les prix sont en euros (EUR).
Annulation
Annule l'offre hebdomadaire ou un abonnement à tout moment depuis ton tableau de bord. Tu gardes l'accès jusqu'à la fin de la période payée. Aucun frais d'annulation. Les forfaits ne se renouvellent jamais, il n'y a donc rien à annuler.
Refunds
Les paiements ne sont pas remboursés, y compris pour les semaines non utilisées ou une partie de période. Droit de rétractation UE : en tant que consommateur dans l'UE, tu disposes normalement de 14 jours pour te rétracter d'un achat en ligne. Tu obtiens un accès complet à nos contenus numériques juste après le paiement et tu l'acceptes au moment du paiement, le droit de rétractation prend donc fin dès le début de ton accès. Si quelque chose a mal tourné de notre côté, écris à Rick et nous réglerons ça.
Séances de coaching
Les forfaits de coaching (5, 10 ou 20 séances) sont des achats uniques. Les séances n'expirent pas. Reprogramme au moins 24 heures à l'avance.
4. Your content
Anything you create using our apps — diary entries, pronunciation recordings, exercise answers — belongs to you. We store it to provide the service but we don't own it, don't share it, and don't use it for marketing.
For Jouw Podcast and Dagboek Podcast subscribers on "Open" plans: your podcast episodes are published on public podcast platforms. By choosing an Open plan, you agree to this. If you want privacy, choose a Privé plan instead.
5. Our content
All Dutch Fluency content — podcasts, exercises, reading materials, stories, apps, blog posts, brand assets — is owned by Dutch Fluency. You can use it for personal learning but you can't redistribute, resell, or repurpose it commercially without permission.
6. Acceptable use
Merci de ne pas :
- × Share your account with others
- × Scrape, copy, or redistribute our content
- × Use our apps for anything other than learning Dutch
- × Attempt to hack, overload, or disrupt our services
- × Submit offensive or illegal content through our apps
Basically: use Dutch Fluency to learn Dutch. That's what it's for. Logisch, toch?
7. Availability
We do our best to keep everything running smoothly, but we can't guarantee 100% uptime. Things break sometimes. When they do, we fix them as fast as we can. We're a small team that cares, not a faceless corporation.
8. Limitation of liability
Dutch Fluency is a language learning platform, not a certified educational institution. We can't guarantee specific exam results, fluency levels, or career outcomes. What we can promise is that we put genuine effort into making the best apps possible.
To the maximum extent permitted by law, Dutch Fluency's liability is limited to the amount you've paid us in the 12 months preceding any claim.
9. Changes to these terms
We may update these terms occasionally. If we make significant changes, we'll notify you by email. Continuing to use Dutch Fluency after changes means you accept the new terms.
10. Governing law
These terms are governed by Dutch law (how fitting). Any disputes will be resolved in the courts of the Netherlands.
Des questions ?
If anything in these terms is unclear, just reach out at [email protected]. I'd rather explain something than have you confused. Stap voor stap.