服务条款
Last updated: October 2, 2026
Welcome to Dutch Fluency. By using our website, apps, podcasts, or services, you agree to these terms. I've written them in plain language because legal jargon helps nobody. 让我们开始吧。
1. What Dutch Fluency is
Dutch Fluency is a language learning platform offering podcasts, interactive apps (Dagboek, Fluency Tulip, Fluency Skills, DFL Methode, Fluency Email), coaching, bootcamps, and personalized podcasts. Some features are free, others require a paid subscription.
2. Accounts
- 您需要一个账户来访问付费应用并跟踪您的进度
- 您有责任保护自己的登录信息安全
- 每个账户仅限一人使用 (不得分享订阅)
- 您必须年满 16 岁才能创建账户
3. Subscriptions & payments
Pro and its free week
Pro starts with a free trial: 7 days on the yearly plan, 3 days on the monthly plan. We charge your card when the trial ends, then every year (or every month on the monthly plan) until you cancel. Cancel at least 24 hours before the trial ends and you pay nothing. The free trial is once per person. Members on Weekly or a pass keep their plan until it ends.
What Pro includes, and its limits
- Talking with Rick: 20 minutes a week, counted from Monday. Unused minutes do not carry over. A top-up adds 60 minutes for €9, can be bought once your trial has ended, is used after the week's minutes and never expires.
- Chatting with Rick: no daily limit, within fair use.
- Jouw Podcast: one new episode a week, at most 4 a calendar month. Daily episodes, with the episode video, are a separate add-on for €9 a month that you can cancel anytime.
- Mock exams: 20 a month. An exam pack adds 10 exams for €5, is one payment and never expires.
- Pro Family: €249 a year for up to 6 people, you and the people you invite. They have Pro while your Family plan runs. The talking minutes stay with you.
- October 2026: a Pro trial started before 1 November includes one free 15-minute intro with Rick, once per person.
Billing
订阅费用通过 Stripe 计费。价格以欧元 (EUR) 计算。
取消订阅
你可以随时在控制面板中取消按周订阅或其他订阅，并保留访问权限至已付费周期结束。无取消费用。通行证不会续订，因此无需取消。
Refunds
付款不予退还，未使用的周数或部分周期也不退款。欧盟撤回权：作为欧盟消费者，你通常有 14 天时间撤回在线购买。你在付款后立即获得我们数字内容的完整访问权限，并在结账时同意这一点，因此撤回权在访问开始时终止。如果是我们这边出了问题，请发邮件给 Rick，我们会解决。
辅导课程
辅导套餐 (5次、10次或20次课程) 为一次性购买。课程永不过期。请至少提前 24 小时重新预约。
4. Your content
Anything you create using our apps — diary entries, pronunciation recordings, exercise answers — belongs to you. We store it to provide the service but we don't own it, don't share it, and don't use it for marketing.
For Jouw Podcast and Dagboek Podcast subscribers on "Open" plans: your podcast episodes are published on public podcast platforms. By choosing an Open plan, you agree to this. If you want privacy, choose a Privé plan instead.
5. Our content
All Dutch Fluency content — podcasts, exercises, reading materials, stories, apps, blog posts, brand assets — is owned by Dutch Fluency. You can use it for personal learning but you can't redistribute, resell, or repurpose it commercially without permission.
6. Acceptable use
请不要：
- × Share your account with others
- × Scrape, copy, or redistribute our content
- × Use our apps for anything other than learning Dutch
- × Attempt to hack, overload, or disrupt our services
- × Submit offensive or illegal content through our apps
Basically: use Dutch Fluency to learn Dutch. That's what it's for. 理所当然，对吧？
7. Availability
We do our best to keep everything running smoothly, but we can't guarantee 100% uptime. Things break sometimes. When they do, we fix them as fast as we can. We're a small team that cares, not a faceless corporation.
8. Limitation of liability
Dutch Fluency is a language learning platform, not a certified educational institution. We can't guarantee specific exam results, fluency levels, or career outcomes. What we can promise is that we put genuine effort into making the best apps possible.
To the maximum extent permitted by law, Dutch Fluency's liability is limited to the amount you've paid us in the 12 months preceding any claim.
9. Changes to these terms
We may update these terms occasionally. If we make significant changes, we'll notify you by email. Continuing to use Dutch Fluency after changes means you accept the new terms.
10. Governing law
These terms are governed by Dutch law (how fitting). Any disputes will be resolved in the courts of the Netherlands.
有疑问？
If anything in these terms is unclear, just reach out at [email protected]. I'd rather explain something than have you confused. 循序渐进。